Privacy Policy

Last Updated: March 31, 2025

AUXMentis, Inc. ("AUXMentis," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile application, chatbot, resource recommendation engine, appointment and medication management features, notes functionality, and community forum (collectively, the "Services").

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Scope

This Privacy Policy applies to all users of the AUXMentis website and mobile application, including those accessing our chatbot, resource recommendations, appointment/medication reminders, and community forum.

2. Information We Collect

We collect the following types of information:

a. Personal Information

• Name
• Email address

b. Sensitive Information

• Mental health-related information (e.g., responses to assessment questions, conditions of interest)

c. Technical Information

• IP address
• Device information
• Cookies and similar tracking technologies
• Usage analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide personalized resource recommendations
• To enable appointment, medication, and note management features
• To enhance your experience with our chatbot and community forum
• To analyze usage trends and improve our Services
• To comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (e.g., improving our Services)

5. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We only share information:

• Internally within AUXMentis for business and operational purposes
• With trusted service providers (e.g., cloud hosting on Firebase and AWS) under strict confidentiality agreements

6. Storage & Security

• Data is stored securely on Firebase and AWS servers
• All data is encrypted in transit and at rest
• Access is restricted to authorized personnel only
• We retain personal data for 12 months, after which it is deleted or anonymized unless required by law

7. Children's Privacy (COPPA)

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, contact us at privacy@auxmentis.com for deletion.

8. HIPAA Alignment

While AUXMentis is not currently a HIPAA-covered entity, we follow best practices for safeguarding sensitive health-related information, including encryption, access controls, and audit logs.

9. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your account and data
• Opt out of email communications
• Data portability (GDPR)
• Limit data processing (GDPR, CCPA)

To exercise these rights, contact us at privacy@auxmentis.com.

10. Cookies & Tracking

We use cookies and similar technologies to:

• Enhance user experience
• Analyze site performance
• Support core functionality

You can manage your cookie preferences in your browser settings.

11. International Data Transfers

If you are located outside the United States, note that your information will be processed and stored in the U.S. By using our Services, you consent to this transfer.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: